Shipping & Trial Policies
Our Contact Information
Email address: Info@Libertysaddlery.com
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Phone number: (207) 542-9454
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All purchased saddles ship out from our business address in Christiana, PA, USA.
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All trials of saddles (nationwide) originate, ship out from, and return (as needed) to our business address in Christiana, PA, USA.
Our Shipping Policy
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Until further notice, you must use any mail carrier other than USPS.
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We highly recommend you ship your saddle in a HEAVY DUTY box.
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If a saddle is not photo shoot ready upon arrival to our business address, a $25 cleaning fee will be issued.
Our Trial Policy
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Liberty Saddlery offers fully paid 5-day trials on all saddles to prospective customers within the USA. The purpose and ultimate goal of our 5-day trial period is to ensure that our customers (and their horses) are happy with each saddle purchase. All international orders are final sale only.
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Simply order the saddle that you are interested in trying through our website. Once the order and payment have been received, it will be shipped within 2 business days.
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The 5-day trial begins the day the saddle is delivered to your doorstep.
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If you decide to return the saddle, you must notify us (by email or text) that the saddle is to be returned and we will email you a pdf of the shipping label to print.
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If you don't notify us within the 5-day trial period of your desire to return the saddle, the saddle becomes your property.
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Once we get the saddle back and confirm that it is in the same condition in which it left, we will contact you within 1 business day to arrange your refund.
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Please see our Trial Agreement for more details around any excessive wear & tear, damage, excessive dirtiness, etc. that should happen to the saddle while it is out on trial.
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In the event you return the saddle at the end of the 5-day trial, there is no restocking fee at all if you use PayPal Friends or Venmo. However, if you pay using PayPal Goods & Services, Venmo Purchase Protection or standard credit cards through the site, there will be a minimal restocking fee of 3.5%.
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View Liberty Saddlery's Trial Agreement. The conditions of the trial agreement are also contained within our Terms & Conditions, to which you'll be required to agree before you can place an order.